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    2015 Theft Totaled AUD$2.7 Billion: How Much Did Your Business Account For?

    According to the Global Retail Theft Barometer, Australian retailers lost AUD$2.7 billion in 2015 to theft. Such thefts included acts of shoplifting and ‘sweet-hearting’, which is when an employee’s friends and family members receive ‘special discounts’ that business owners are unaware of. These two types of theft account for 64% of the A$2.7 billion loss. The primary target for shoplifting and sweet-hearting are easily concealable high value retail products, and the data shows that crime peaks when shop floors are full, and internal business security systems become unsustainable.


    How can you ensure that none of your business cash flow ends up on the Global Theft Barometer? Australian security systems are some of the best in the world if you have the right supplier and solution partner who can approach business security from many perspectives. This is where Chartercom Security Systems can help you. One of the greatest deterrents to ‘sweet-hearting’ and shoplifting is a visible CCTV surveillance system, and of course if anything is unaccounted for, the same system will help you identify and quickly resolve the problem. However, CCTV surveillance systems are rarely a case of one size fits all. Because Chartercom knows every business is unique, we offer unique and customized security solutions. We begin by considering the following five key areas;


    1. Existing Security Benefits


    How can lighting, floor planning and entrance/exit ways be employed to provide maximum-security benefits? We help you understand how to minimize risks with what you already have, so that you only end up purchasing what you really need and keep costs to a minimum.


    2. Business Environment

    What is the square footage of your business and how much of that space needs continuous security surveillance? Where are your key surveillance areas? We want to maximize security and minimize cost so rather than monitor unnecessary areas, we help you identify crucial surveillance zones.


    3. Tailored CCTV Security System

    Do you need night vision on your CCTV security system? From what distance do you need to be able to clearly identify individuals? How far and wide does your CCTV need to reach and at what range? Do you need a wireless security system? We take the time to assess and understand your needs so that you end up with a security solution that is right for your business.


    4. Installation

    Mounting, securing, aligning – we are experts in them all, so you get the maximum benefits from your CCTV security system purchase. We know the best solutions for wood, metal or drop tile ceiling and will ensure installation adds to the overall value of your business. With Chartercom you don’t need to put off security to a quieter time because our installation process is carried out at your convenience.


    5. Viewing

    We know you can’t be on site all the time, so we offer solutions that enable you to monitor your business remotely at any time. You can also talk to us about our Alarm Monitoring Systems, and if you would prefer one of our experts to monitor your premises.


    6. Budget

    We know you don’t only want to keep risk to a minimum. You want costs kept low as well. We don’t offer cookie cutter solutions through cheap and unreliable products, but we do offer great CCTV security systems consisting only of high quality products that your business needs.



    At Chartercom, We focus on your security so you can focus on your business. Don’t let ‘sweet-hearting’ or shoplifting put your business cash flow on the Global Theft Barometer. For a confidential assessment of your security needs contact us on 1300 844 844, or visit us as chartercomsecurity.com.au



    There are just some things that shouldn’t happen. One of them is being robbed by Santa.


    As hard as it is to believe, would-be thieves have regularly taken advantage of the season of goodwill to don the distinctive red and white outfit of the jolly fellow and the disguise offered by a white beard and hat.


    I remember an incident from last Christmas when a ‘Santa’ wearing sunglasses entered a retail outlet and demanded the staff fill his red sack with cash. At first the staff thought he was going to give them lollies.


    There has been a long history of crooks using the Santa disguise, the most infamous was the Santa Claus Robbery of 1929, when three ‘Santas’ held up the First National Bank in Cisco, Texas. The bank tellers were also caught by surprise, greeting the thieves with “Hello Santa!”



    Tis the season for thieves!


    Retailers know that while Christmas is the time for big sales, it is also the season that would-be thieves take advantage of the big crowds that flood our shopping centres as a cover for shop stealing.


    I really think it is a shame that some people see Christmas as a season to commit dishonest acts and cheat their fellow man.


    But that’s how it is. It is a mistake to think that shoplifting and fraud are spontaneous, opportunistic crimes. Most of the time, they are not.


    Just like retailers, thieves plan around annual cycles, with Christmas being the busiest and most profitable time of year for shoplifters, just as it is for retailers.


    Everything becomes simpler; more stock in your store means that there are more barriers and blind spots on the shop floor. There is also the issue of stock associated confusion, were there only 10 units stacked there or a dozen? The big crowds also provide the camouflage that allows crooks to hide.


    As we know, at peak periods you are more than likely to have younger, inexperienced staff to cope with increased demand. The employment of armature staff presents further security problems as such staff are almost defenseless against experienced con artists.


    We’re familiar with the old rouse of a customer giving your new staff member $20 for a small item and when he is being given his change he insists he gave them a fifty. Is an 18-year-old school leaver going challenge a veteran thief?


    Then there are new, short-term staff members you might not know as well. You need to be on guard for stock shrinkage and missing cash.



    How you can protect your business.


    At Chartercom, we know there is a lot of theft prevention measures retailers can implement themselves. With over 20-years of experience in the security industry, I know that there is no magic bullet, retail security is multi-faceted and requires a collaborative approach.


    The first guard against theft relates to staff. You need enough staff in your store to properly observe your goods and customers, especially throughout peak periods. It is imperative they are trained in detecting shoplifters and comprehend organisational procedure when dealing with these incidents.


    Then there is a first-rate CCTV system. It’s a great deterrent not only for shoplifters but any staff or delivery personnel who may have a fraudulent agenda. CCTV nips that urge in the bud.


    I would also caution against do-it-yourself CCTV and security systems. You might think you are protected, but you really need expert advice.


    Crooks can be beaten, and at Chartercom, we’re ready to help. We protect some of the nation’s biggest brands, including Nike, Mercedes, Toys R Us, Country Road, iSelect, Transpacific, and Priceline among many.



    Call us today on 1300 844 844 or visit us at chartercomsecurity.com.au